Reception Agent (ACCOR) 2022- 2023

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Company Description:

⦁ Accor is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries.
⦁ We are worldwide augmented hospitality Leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connection & emotions for our guests, nurturing real passion for service and achievement beyond limits.
⦁ We are so much more than hotels , We are creating the amazing innovative lifestyle experiences, weather you live work or play and also 40 plus hotel brands ,restaurants, nightclubs, spas, co- working spaces, and teach start-ups


⦁ At Accor, we are heartists! Are ready to put your heart at the center of everything that you do.
⦁ Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
⦁ We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding
Job Description:
⦁ As a Reception Agent, you will take care of guests from the movement they arrive through to their departure by ensuring they have a memorable experience with us.
⦁ To support business/services area leadership in the implementation of strategic plan through the effective management of teams.
⦁ To support the partner in delivery of services to the client’s premises on specific delegated engagements and projects.

Job responsibilities and skills:

⦁ Greet check in respond to request and settle accounts while providing exceptional service.
⦁ Take initiative to add a personalized experience.
⦁ Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up selling
⦁ Every day candidate work will make an impact that matters.
⦁ Candidate thrive in a dynamic culture of inclusion, collaboration and high performance
⦁ Organized and self driven
⦁ Language must be fluent in English
⦁ Good analytical skills
⦁ Computer knowledge
⦁ Proficiency in the use of MS Office and the Internet
⦁ Ability to communicate effectively.
⦁ Problem solving
⦁ Customer Focus
⦁ Active Listening skills
⦁ Good Communication skills
⦁ Telephonic skills
⦁ Guest relations
⦁ Ability to speak English Fluently and one other African Language.


⦁ Qualified Grade 12/ Matric
⦁ Service focused personality is essential; Experience is an asset.
⦁ Prior experience working with Opera or related system
⦁ Minimum 1 to 2 years experience reception
⦁ 1 years experience in a client facing management
⦁ The credit points will be given to those who have 1 to 2 year experience to specific industry sector within the firm.
⦁ Good people skills and be able to liaise professionally and effectively on all levels
⦁ Empathy and patient in dealing with
⦁ Problem solving and negotiation skills
⦁ Following up and providing feedback
⦁ Risk and Quality management.
⦁ Sustain Profitability.
⦁ Managing work (Including time management)
⦁ Talent Management.
⦁ Must be active to contribute to the business of all aspects.

Key Performance:

⦁ Strategic Impact: Candidate must support the team on delivery of designated engagement.
⦁ Budget/Profitability: Candidate must manage budget through correct budgeting cost and also candidate must control profitability management.
⦁ Development / Growth of Team: Candidate must be expert while sharing knowledge with the team members.
key Information:
⦁ Kindly note that this job advertisement provides summary of capabilities which are required and all candidates shortlisted will receive a full list of capabilities.
⦁ COVID-90 Vaccination is mandatory because of reducing the likely hood of serious illness, death and infection
Vacant Position: 80

How to apply:

⦁ Kindly read all the terms and conditions before apply for this post.
⦁ Candidate must be National of South Africa.
⦁ Applications for mentioned post are invited for Both Male and Female.
⦁ Candidate must have at least 1 to 2 years of experience in the relevant field.
⦁ Only online applications will be considered.
⦁ By hand submission of application will not be considered.
⦁ Incomplete application or missing data or information will not consider and application will be reject.
⦁ The eligible candidates are advised to submit the online application with required information the link for online application is given below.
⦁ By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
⦁ Discover the life that awaits you at Accor ,visit
⦁ Candidate should submit online application till the last date is 28-10-2022

Company Name: Accor
Job Location: Johannesburg Gauteng, South Africa
Postal Code:  2090
Locality: South Africa
Country ISO Code: ZAF
Regional ISO Code: South Africa
Phone: +33(0)161618080
Fax: +33 (0)161617900


Unit Monthly
Currency ISO Code ZAR
Value 50k to 60 ZAR
Employment Type Full time

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